All items must be returned and exchanged within 30 days on all sets that have not been washed, worn, or tampered with. When you receive the order, if the hair quality&hair color&hair length is not right, please keep your hair in its original condition (It is best to take some pictures of the hair), and e-mail us at firstname.lastname@example.org to initiate your return and we will be more than happy to assist you further.
Here are some FAQ in regards to our return policy:
1. How do I make a return?
E-mail us at email@example.com and let us know your order number. We will then provide you with instructions and return address to ship your hair back. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. All returned items will be inspected to see if you have the qualify for a refund.
2. What is the return period?
We will provide a refund period on unused hair extensions within (30) days of the date that you receive your hair extensions.
3. Do I have to pay for the shipping of my return?
Yes, you are responsible for return shipping costs together with the Custom Tax except quality issues. Please send your return with a trackable option, Wiggins Hair will not be responsible for lost returns.
4. May I return my WIGGINS HAIR without contact you or getting an RMA(Return Merchandise Authorization)?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
5. When will I receive my refund?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed. Normally it will take 2 business days to process the refund.
6. How may I contact you?
You may contact us by e-mail at firstname.lastname@example.org. We always guarantee a response within 48 hours and will be happy to help you!